info@sewcreative.co.za  |  041 379 3581  |  063 779 9466     

SEW CREATIVE (PTY) LTD | TERMS & CONDITIONS

 REGULAR COURSES & WORKSHOPS

BOOKINGS:  Bookings in advance are essential for all courses and workshops. Bookings are secured on receipt of payment. Bookings are valid for the course dates as stated and are not transferable from one course date to another.

PAYMENT:  All payments to be made via EFT direct to our banking account. Your payment secures your booking. No cash is handled on our premises. Should you be unable to pay via direct EFT, kindly contact us to make alternative arrangements.

CONFIRMATION:  You will receive an email confirmation of your booking once your payment has reflected in our account. A reminder email will be sent to you before your first lesson.

CANCELLATIONS:  All cancellations to be made in writing via email to us. The onus is on you to ensure we have received your cancellation notification. Cancellations made 7 – 14 days before the start of the course will be eligible for a 60% refund of course fees already paid. There will be NO REFUND of payment for cancellations less than 7 days before the start of the course. We require a minimum of 3 confirmed bookings to run a course. We reserve the right to cancel a course or workshop at any time without prior notice. In the unlikely event of us cancelling a course, you will be notified immediately and offered a full refund of your payment already received by us. Should you miss a lesson due to illness or other emergency, we will make every effort to re-schedule. However, due to time constraints, we cannot guarantee a catch-up lesson.

NO-SHOWS:  Should you fail to arrive for your course, there will be NO REFUND due. In the event of you not being able to attend on the booked dates, you will need to cancel your booking and re-book on a new course. This may result in forfeiture of your original course payment – see “cancellations“ above.

MACHINES:  We recommend that you bring your own sewing machine. Please make sure you bring your instruction booklet & all your machine’s attachments. We have machines available for those who do not have access to a machine. Machines need to be booked in advance on your enrolment form.

Cost to hire our sewing machines: FREE – all beginners courses. R 100 per lesson – all other courses & workshops.

INCLUSIONS:  Fabric, patterns etc as stated for each course. All garment courses are available for adult size XS to XL. Our beginner and intermediate courses are designed to teach you the techniques. Should you wish to make clothing in a size smaller or larger than available for the specific course, you are encouraged to book a private lesson for pattern alterations. Kindly leave your scissors, pins, tape measure etc at home – we provide sufficient tools for use in the training centre. Each course includes guided instruction plus detailed notes to take home for later referral. Light refreshments are included with all lessons and workshops.

IMPORTANT NOTICE:   Please ensure your sewing machine is oiled and in good working condition prior to starting any course. We strongly recommend that you have your machine serviced if it hasn’t been used in a while. This is to ensure you have an enjoyable experience. Should your machine break down during a lesson, you may be able to make use of one of ours at a fee of R50, subject to availability.

All lessons and workshops start and end promptly at the times advertised. Our doors are open 15 minutes before the start of each lesson to allow sufficient time to meet, greet & set up machines.

 

RETREATS & SPECIAL EVENTS

BOOKINGS:  Bookings in advance are essential for all retreats and special events. All bookings are to be made online: www.sewcreative.co.za/bookings. You will receive an email confirming availability and banking details. Your booking is confirmed on receipt of your payment. Bookings are valid for the retreat / event as detailed in your booking and is not transferable from one retreat / event to another.

PAYMENT:  Full payment to be made via EFT direct to our banking account within 72 hours of making your booking. Your payment secures your booking. NO CASH PAYMENTS ACCEPTED.

CONFIRMATION:  Once your payment has been secured, you will receive an email confirming your booking. You may receive various emails ahead of the retreat / event with relevant information and updates.

CANCELLATIONS:  All cancellations are to be made in writing via email to us. The onus is on you to ensure we have received your cancellation notification.

Refund policy for cancellations:
more than 14 days before the start of the retreat / event: 70%
14 days or less before the start of the retreat / event: NO REFUND
A minimum of 5 confirmed bookings is required to go ahead with a retreat / event. We reserve the right to cancel a retreat / event at any time without prior notice. In the unlikely event of us cancelling a retreat / event, you will be notified as soon as possible and offered a full refund of your payment already received by us.

NO-SHOWS:  Should you fail to arrive for the retreat / event for whatsoever reason, there will be NO REFUND due.

MACHINES:  We recommend that you bring your own sewing machine and/or overlocker as detailed on the retreat / event information. Please make sure you bring your instruction booklet & all your machine’s attachments. The onus is on you to ensure your machine is in good working order prior to starting any retreat / event. We have a limited number of machines available for those who do not have access to a machine, or those who do not wish to travel with their machine. Machines need to be booked in advance with your retreat / event booking. We have a limited number of machines available and these are allocated on a first come, first serve basis.

INCLUSIONS:  Fabric, patterns etc as detailed in the retreat / event information. All garments are available for adult size XS to XL, unless otherwise stated. While we do provide sewing tools for use during the retreat / event, you are welcome to bring your own. Due to limited space, you are requested to ensure this is kept to a minimum and all in a single container. You will be responsible for your own equipment and tools. We take no responsibility for any loss and/or damage which may occur to your equipment and/or personal belongings during the retreat / event. Each retreat / event includes items as detailed in the retreat / event information.

IMPORTANT NOTICE: Please ensure your sewing machine is oiled and in good working condition prior to starting any retreat / event. We strongly recommend that you have your machine serviced if it has not been used in a while. This is to ensure you have an enjoyable experience.

Sewing is a fun, creative activity which everyone can enjoy.

We look forward to welcoming you!


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